Terms and Conditions

Welcome to CapySpin Casino. These site terms explain the rules that apply when you access or use the CapySpin Casino website, player account, games, promotions, and related services. By registering, logging in, or otherwise using the platform, you accept these conditions of use and agree to comply with them. This page sets out the main rights, responsibilities, and restrictions that apply to players and to the operator.

Who may register and play

CapySpin Casino is intended for adults only. You must be at least the legal gambling age in your jurisdiction to use the platform, and you must not attempt to register if local law forbids online gambling where you are located. For certain sweepstakes-style offers and specific promotions, additional age or residency rules may apply — for example, some offers require that you be 21 years of age and a legal United States resident. It is your responsibility to confirm that online gambling and participation in promotions is lawful where you are located. The operator may restrict or block access from particular locations at any time.

Creating and maintaining your account

When you register an account, provide accurate and current information about yourself. Accounts must be registered in the name of the real person who will use the account. Each player may only create and use the number of accounts allowed by the operator. CapySpin may require you to verify contact details and other information before you can use certain features or request withdrawals. Keeping your account details truthful, up-to-date, and secure helps avoid delays and ensures smoother service.

Identity checks and verification

To protect the platform and comply with legal obligations, CapySpin may request documents or information to verify your identity, age, address, and payment method ownership. Typical requests can include government-issued ID, proof of address, and payment method documentation. Verification requests should be completed promptly. Until verification is complete, deposits, play, or withdrawals may be limited or suspended.

Responsibility for your login and account use

You are responsible for maintaining the confidentiality of your login information and for any activity that occurs through your account. Accounts are personal: do not share, sell, transfer, or allow another person to use your account. If you suspect unauthorized access, contact support immediately. The operator is not liable for losses resulting from account sharing or compromised credentials that you fail to report.

Deposits, withdrawals, and account balances

CapySpin accepts a range of payment methods, including Bank Transfer, MasterCard, and Visa. Processing times, limits, minimums, and the availability of methods may vary by player location and payment provider. Withdrawal requests may be reviewed and subject to verification before they are approved. The operator may apply reasonable checks to comply with legal and security obligations. Fees charged by third-party payment providers are outside CapySpin’s control. Always review your account balance and transaction history and contact support if you notice a discrepancy.

Bonus terms and promotional offers

Bonuses, free spins, and other promotional offers are subject to specific bonus terms in addition to these site terms. Individual promotions may include eligibility requirements, wagering requirements, time limits, eligible games, and maximum cashout or conversion rules. Examples of common conditions are playthrough requirements on bonus currency, expiration dates, and restrictions that certain games contribute differently toward wagering. Always read the Bonus Terms for any offer before participating; those specific rules govern the promotion and apply in addition to these general conditions. For more information, see our Bonus Terms at /bonus-terms.

Game availability and service access

CapySpin works with a range of software providers, including Belatra Games, Bgaming (Softswiss), Jili Games, and Spade Gaming, to deliver slots, table games, video poker, live dealer tables, and other content. Game availability may vary by device, location, and provider licensing. The operator may add, remove, suspend, or vary games, features, and promotions at any time for operational, regulatory, or commercial reasons. Your ability to access the platform may be affected by scheduled maintenance, updates, or technical problems on CapySpin’s side or with third-party providers.

Fair play and prohibited conduct

Players must use the platform honestly and lawfully. Prohibited conduct includes, but is not limited to:

• using false or stolen information;
• engaging in fraud, collusion, or cheat methods to influence game outcomes;
• exploiting software bugs, glitches, or system vulnerabilities;
• using unauthorized software, bots, or automated tools to place bets or claim promotions;
• attempting chargeback abuse or other forms of financial fraud;
• allowing someone else to use your account.

CapySpin expects all users to treat the service and other players in good faith and to follow the platform rules.

When the operator may limit, suspend, or close an account

If CapySpin reasonably believes that you have breached these site terms, tampered with the platform, engaged in prohibited conduct, provided false information, or failed verification, the operator may take action. Possible actions include refusing or limiting access to certain services, suspending or closing accounts, withholding or reversing bonus credits, freezing or investigating transactions, and declining withdrawals until an investigation is complete. CapySpin will act in a proportionate and reasonable manner, and decisions will reflect the nature and severity of the concern.

Handling errors, pricing mistakes, and technical faults

Occasionally, the platform may display incorrect information, incorrect balances, mistakenly applied bonuses, or games may malfunction. When obvious mistakes occur, CapySpin reserves the right to correct the error, adjust balances, or void affected bets or bonus awards. The operator will aim to address such situations fairly and promptly, and will communicate with affected players when practical.

Responsible play and player protection

Gambling should be treated as entertainment, not a source of income. CapySpin supports responsible gaming and offers tools and resources to help players manage their activity. You may be able to set deposit limits, session reminders, loss limits, or self-exclude. If you feel your play is becoming difficult to control, seek support through our responsible gaming resources at /responsible-gaming or contact support for assistance. The operator may also impose restrictions in the interests of player protection.

Intellectual property and permitted use

All content on the site—including branding, graphics, text, software, and original materials—belongs to CapySpin or its licensors. You may use the site for personal, noncommercial purposes only. Copying, reproducing, publishing, distributing, or creating derivative works from site content without express written permission is prohibited.

Third-party services and links

Some games, payment services, or technical components are provided by third parties. These third-party services operate under their own terms and availability, and CapySpin is not liable for the performance of external providers. The operator may link to other websites; links do not imply endorsement and CapySpin is not responsible for their content. For our privacy practices, please see /privacy-policy.

Limitation of liability in plain terms

To the extent permitted by law, CapySpin is not responsible for losses or damages that arise from events outside its reasonable control, including technical interruptions, unsupported devices, third-party failures, force majeure events, or misuse of the service. The operator’s liability for any direct loss will be limited to a reasonable and proportionate amount, consistent with applicable law. This is intended to provide fair protection for both players and the platform.

No guarantees about uninterrupted service

The site, games, and services are provided on an “as is” and “as available” basis. CapySpin does not guarantee uninterrupted access, immediate availability, or error-free operation. The operator aims to provide a reliable service, but interruptions, delays, and faults can occur.

Updates and how changes take effect

CapySpin may update these conditions of use from time to time. The most recent version posted on the site will apply from the date it is published, unless otherwise stated. When changes are material, the operator may notify registered players by email or site notice. Review this page periodically to stay informed.

Related policies you should read

In addition to these platform rules, players should review related policies that govern privacy, security, and regulatory compliance: Privacy Policy at /privacy-policy, Responsible Gaming details at /responsible-gaming, Bonus Terms at /bonus-terms, AML/KYC policy at /aml-kyc, and the Cookie Policy at /cookie-policy. These documents work together with the site terms to explain your rights and obligations.

Contacting support and official communications

If you have questions about these conditions or need help, contact CapySpin support via the site FAQ, live chat, or email at support@capyspincasino.com. For mail-in sweepstakes entries and correspondence, Capy Holdings Inc. can be reached at 6260 Spring Mountain Road, Ste 100, Las Vegas, Nevada 89146-8867.

These rules are designed to create clear expectations for the use of CapySpin Casino, its games, and services. Continued use of the platform indicates your acceptance of these conditions and related policies. If anything here is unclear, reach out to support before you proceed.